Phone: 020 3700 4294
Post: Smart Training, 1 Becketts Wharf, Lower Teddington Road, Hampton Wick, Surrey, KT1 4ER.
Please contact us if you would like a copy of our complaints procedure.
If your training is funded by the Education and Skills Funding Agency and after making a complaint and receiving a response from us you feel your query wasn’t resolved satisfactorily, then complaints should be made in writing, either:
• by email to firstname.lastname@example.org or
• by mail to The Complaints Team, Education and Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry, CV1 2WT
The ESFA complaints procedure is available on GOV.UK.
The training was great. The tutor was extremely encouraging and supportive - always willing to take the time to explain things to my staff and talk them through if they didn't quite understand something.
Gemma - Head of Staff Development