Complaints and Compliments

We always treat complaints very seriously. We also welcome compliments and suggestions for improvement as your feedback helps us to continually review our services and improve what we do. We hope you enjoy your time with Smart Training but if you are ever dissatisfied with the level of service provided, or would like to suggest a service improvement or compliment a member of staff, please use one of the options below.

For further information
please contact us: 020 3700 4294

Email: feedback@smart-training.com

Phone: 020 3700 4294

Post: Smart Training, 1 Becketts Wharf, Lower Teddington Road, Hampton Wick, Surrey, KT1 4ER.

Please contact us if you would like a copy of our complaints procedure.

If your training is funded by the Skills Funding Agency and after making a complaint and receiving a response from us you feel your query wasn’t resolved satisfactorily, then complaints should be made in writing, either:

• by email to complaintsteam@sfa.bis.gov.uk or

• by mail to The Skills Adjudicator, The Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry CV1 2WT

The SFA complaints procedure is available on GOV.UK.

The training was great. The tutor was extremely encouraging and supportive - always willing to take the time to explain things to my staff and talk them through if they didn't quite understand something.

Gemma - Head of Staff Development