Complaints and Compliments

We always treat complaints very seriously. We also welcome compliments and suggestions for improvement as your feedback helps us to continually review our services and improve what we do. We hope you enjoy your time with Smart Training but if you are ever dissatisfied with the level of service provided, or would like to suggest a service improvement or compliment a member of staff, please use one of the options below.

For further information
please contact us: 020 7609 4198


Phone: 020 7609 4198

Post: Smart Training, 1 Becketts Wharf, Lower Teddington Road, Hampton Wick, Surrey, KT1 4ER.

Please contact us if you would like a copy of our complaints procedure.

If your training is funded by the Education and Skills Funding Agency and after making a complaint and receiving a response from us you feel your query wasn’t resolved satisfactorily, then complaints should be made in writing, either:

• by email to  or

• by mail to The Complaints Team, Education and Skills Funding Agency, Cheylesmore House, Quinton Road, Coventry, CV1 2WT

The ESFA complaints procedure is available on GOV.UK.

The training was great. The tutor was extremely encouraging and supportive - always willing to take the time to explain things to my staff and talk them through if they didn't quite understand something.

Gemma - Head of Staff Development